Welcome to Ilford Florist’s online flower delivery service, serving customers across Ilford and the surrounding areas. By placing an order through our website, you agree to be bound by the following Terms & Conditions, which are designed to protect both you as a customer and us as a business. Please read these terms carefully before using our service or making any purchases. If you do not agree to these conditions, please refrain from using our website and services.
When you place an order with Ilford Florist for flower delivery in Ilford or the surrounding areas, you are guided through a simple and clear checkout process. After selecting your desired flower arrangements or products, you will be required to provide accurate delivery information, select a preferred delivery date, and submit payment. Please ensure all recipient and delivery details are entered correctly; Ilford Florist cannot be held responsible for delivery issues due to incomplete or incorrect information.
Upon completion of the checkout process, you will receive an order confirmation on-screen and via the email address provided at checkout. This email is an acknowledgment of receipt of your order and does not constitute acceptance of the order by Ilford Florist. Acceptance occurs when your payment has been processed and the order has been prepared for delivery.
While Ilford Florist strives to provide exact products as displayed on our website, all flowers and arrangements are subject to seasonal and market availability. In rare instances where an item is unavailable, a similar product of equal or greater value and comparable style may be substituted to ensure timely delivery. Any substitutions will closely match the original product’s colour, style, and value.
Ilford Florist offers delivery throughout Ilford and neighbouring areas. Standard delivery hours are from 9am to 6pm, seven days a week, excluding certain public holidays. Requests for specific delivery times cannot be guaranteed but will be accommodated where possible. If no one is available to receive the flowers at the delivery address, our courier will either leave the product with a neighbour or in a safe spot and leave a card with instructions. Alternatively, the delivery may be rearranged, subject to additional charges.
A successful delivery relies on accurate information provided at the time of order. Should our delivery attempt fail due to incorrect or incomplete details, Ilford Florist reserves the right to charge a re-delivery fee or cancel the order without a refund.
Ilford Florist accepts payment via approved methods specified on our site at checkout. All prices listed include VAT at the prevailing rate, where applicable. Full payment must be received during checkout; orders will not be processed until payment is confirmed. Transactions are processed securely online. We do not store your payment card details beyond the purpose of processing your payment and all details remain confidential.
We reserve the right to alter our prices at any time. Such changes will not affect orders already placed and confirmed. In the rare event of a pricing error, we reserve the right not to fulfil your order and will offer you the opportunity to reconfirm your order at the correct price or receive a full refund.
If you wish to cancel your order, you must contact us as soon as possible after placing the order. Cancellations received 24 hours prior to the scheduled delivery date will be eligible for a full refund. Cancellations made less than 24 hours before delivery are not guaranteed a refund due to the perishable nature of flowers and preparations undertaken for delivery.
Amendments to your order, such as changes to the delivery address, recipient details, or messages, may be accommodated if received in adequate time before dispatch. We cannot guarantee the ability to amend an order after payment and confirmation due to our rapid processing schedule. Please contact us promptly to request changes.
Due to the perishable nature of our products, returns are not generally accepted. However, if you receive flowers or products that are damaged or of unsatisfactory quality, please let us know within 24 hours of receipt alongside supporting photographs where possible. We will review your case and may arrange for a replacement delivery or refund at our sole discretion. This does not affect your statutory rights.
Non-perishable items may be eligible for return as per applicable law. Please ensure these are unused and in the same condition as received. Return shipping costs are the responsibility of the customer, unless the item was faulty or sent in error.
You agree to provide accurate and up-to-date personal and delivery information. Any loss, delay, or non-delivery resulting from incorrect information submitted at checkout is your responsibility. You are also responsible for ensuring that the recipient is available to accept the delivery unless alternative arrangements have been made in advance.
Ilford Florist may run promotional offers, discounts, or multi-buy deals. These offers are available for a specified period and may not be used in conjunction with one another unless explicitly stated. We reserve the right to withdraw or alter promotions without prior notice. If a refund is required for an item bought under a promotion, the value refunded will correspond to the discounted price paid.
All content on the Ilford Florist website, including images, graphics, product descriptions, and logos, remains the intellectual property of Ilford Florist and is protected by copyright and other intellectual property laws. No content may be copied, reproduced, distributed, or used for any commercial purpose without our prior written consent.
Ilford Florist will not be held liable for any delay or failure to perform its obligations under these Terms & Conditions if the delay or failure results from events, circumstances, or causes beyond our reasonable control (including but not limited to natural disasters, strikes, postal delays, or severe weather).
While we take care to deliver fresh flowers and products as described, our maximum liability to you under these Terms & Conditions is strictly limited to the amount paid for your order. We accept no liability for consequential, indirect, or special losses.
Your privacy is important to us. Any information you provide is handled in strict confidence and in accordance with all applicable UK data protection laws. We do not sell, rent, or otherwise share your personal information with third parties except where necessary for the fulfilment of your order (such as couriers for delivery purposes). For more information, please refer to our full privacy policy.
These Terms & Conditions, and any disputes arising from them, are governed in accordance with the laws of England and Wales. By using our online flower delivery service, you consent to the exclusive jurisdiction of the courts of England and Wales, regardless of your location at the time of order.
Ilford Florist reserves the right to amend these Terms & Conditions at any time without prior notice. Any changes will be posted on this page, and it is your responsibility to review this page regularly when placing orders.
If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
These Terms & Conditions represent the entire agreement between you and Ilford Florist regarding your online flower delivery order and supersede any prior representations, communications, or agreements, whether written or oral.
If you have any questions or require further details regarding your order or these Terms & Conditions, please refer to our website for our contact information. Our team is happy to assist in ensuring you are satisfied with your flower delivery experience in Ilford and the surrounding areas.
These Terms & Conditions apply to all orders placed for online flower delivery services from Ilford Florist by customers residing, sending to, or receiving within Ilford and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Ilford, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Ilford.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
