At Ilford Florist, we take pride in being a trusted local florist, dedicated to serving households and businesses throughout Ilford. Our fresh flower guarantee ensures that every bouquet dispatched meets stringent quality standards. We stand behind our promise to deliver only the freshest flowers, sourced daily to ensure exceptional beauty and longevity for your gift or occasion.
Your satisfaction is our top priority. In the rare event that your flowers arrive damaged or not in optimal condition, please notify us on the same day as delivery. We kindly request that you provide visible evidence of the damage so we can properly assess your order. Once we verify that your bouquet has unfortunately suffered in transit, we will arrange an immediate replacement or provide a refund as per your preference. Your trust in our delivery is as important to us as the quality of our flowers.
We guarantee that our flowers will stay fresh for a minimum of five days from the date of delivery, provided they are cared for according to the accompanying instructions. Our stems are carefully selected for both beauty and longevity, supporting our commitment to the communities around Ilford. If you experience an issue with the freshness of your flowers within this guaranteed timeframe, please contact us promptly with details and photos, so we can put things right for you.
Your peace of mind matters. If your flowers, plants, or gift items do not meet our freshness guarantee or arrive in unsatisfactory condition, we offer two clear options:
Please make your preferred choice known when you contact us. Refunds are usually processed within 3-5 working days, though replacement delivery times may vary depending on stock availability and your location in Ilford.
We value every customer, and your feedback helps us improve. Should you have any concerns, complaints, or suggestions about your experience with Ilford Florist, here's how you can let us know:
As a local business, serving the Ilford community’s households and businesses, your satisfaction shapes our reputation. We are always here to ensure that your experience with Ilford Florist is seamless from order to delivery and beyond.
We are proud to be part of the Ilford community, offering reliable, quality floral services to our neighbours. Our fresh flower guarantee, transparent returns and refund policies, and approachable complaints process all reflect our dedication to building your trust – in every bouquet we deliver.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
